Privacy

What we collect

When you shop with Ugly Hands or book a permanent jewelry appointment, we collect the information needed to fulfil your order and serve you well:

• ·Contact details — name, email, phone number, and shipping address.
• ·Order details — the pieces you buy, sizing notes, and appointment preferences.
• ·Payment information — processed securely by our payment provider; we never store full card numbers.
• ·Usage data — basic analytics about how you browse the store, used to improve it.

How we use it

We use your information to process orders, weld and ship your pieces, confirm appointments, respond to questions, and — only if you opt in — send you news about drops and pop-up dates.

We do not sell your personal information. We share it only with the service providers who help us run the store (payment, shipping, email), and only as needed to do their job.

Email & marketing

You receive transactional emails (order confirmations, shipping updates) because they are part of your purchase. Marketing emails are opt-in, and every one includes an unsubscribe link. Unsubscribing never affects your order communications.

Cookies

We use essential cookies to keep your cart and session working, plus a small amount of analytics. You can clear or block cookies in your browser, though some features may not work as smoothly.

Your rights

You can ask us to access, correct, or delete the personal information we hold about you at any time. Reach out and we will take care of it.

Contact

Questions about your privacy? Email hello@uglyhands.com and we will get back to you.